Following Care Inspectorate, our regulated body guidance, Skoolz Out Out takes complaints very seriously and is committed to handling them in a professional way.
Our complaints handling procedure follows these principles.
Complaints Procedure:
The manager will
If child protection issues are raised, the manager will refer the situation to the Service’s Child Protection Officer, who will then follow the procedures of the Safeguarding Children Policy. Police may be contacted.
You can make a complaint informally or formally by filling out a complaint form. If you are not satisfied by action taken you can contact the Care Inspectorate by: